Video goes grey after being downloaded

[timur_6383]

I edited the video using the remove background feature that ended up being arund 11 minutes. After downloading it, the screen goes grey after around minute 7. I was able to divide the video into two parts and download it that way and then works without a problem but still don't understand what the issue is. 

[David__B]

Hi @timur_6383

Sorry to hear about your difficulties. Was the file created on a computer or mobile device? Would it be possible to create a duplicate instance of the file with the issue and share it with us? I can provide instructions to do so privately if you prefer? I'll share the file with our developers regarding the issue.

Thanks,

Dave

[timur_6383]

Hi Dave, thanks for getting back to me. Could you maybe message me privately so I can share it with you? Best, Timur

[Amitej S]

Hey @timur_6383, Please check the community DM by clicking on the Mail icon in the top right corner of the community page on your browser. 

Thanks!

Amitej

[David__B]

Hi @timur_6383 

Thanks, I got the link you shared, but it doesn't look like you enabled it for download. I sent you a private message with more details.