We’ve encountered an unexpected problem. Try refreshing the page or return back to home.

[teezy_2222]

I tried to edit a specific file, however I’ve got a following error message at specific page.

The same happens when you copy the page from another file and run it.

The same error occurs in various browsers(privacy mode too), mobile apps, and other PCs(clear cache/cookies).

Could you please help me out?

Thank you.

[Michal30881069iz7g]

Hi,

I am having problem with my project, it was working fine some time ago but now when I am trying to edit it, I am geting the error UUID: 713848de-74a5-4c95-a140-7a7b700fab02. 

I tried duplicating the project, it did not help. I also tried different browsers, did not work as well.

Can you please help me with the issue? I need access to this project urgently. 

Project link:

https://new.express.adobe.com/id/urn:aaid:sc:AP:d3a728ec-adff-524c-b712-d722d49ace6a?category=search

[Clever_reporter2278]

I have 4 different pages on this one file and all the pages work apart from the second one where it keeps giving me this message everytime i go into it 

We’ve encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: e2e34c04-04db-4d97-aaf5-41fcc5057545. I have tried everything that has been said on previous posts and on google 

[Jansen5D3A]

Hi Adobe, 

Could anyone tell us what is going on? I'm having the same problem as @teezy_2222 . There is not outage announcement for Adobe Express (https://status.adobe.com/) at the moment.

Thank you

[luxmithan_3150]

Hello Adobe

I'm facing the very same problem as @teezy_2222 and @Jansen5D3A . I have multiple files, where whenever I try to load the files to edit them, I get the very same "Something Went Wrong" error. I am facing this error on adobe.express.com as well as new.adobe.express.com
Even when trying to use Adobe Express in a private problem, I am facing this error. I hope you can fix this soon.

Thank you

[marjolijn_3358]

also the same problem

[active_loyalty15636]

Hello,

Could you please help me with an error I’m experiencing when trying to access files in Adobe Express? I have signed out of Adobe, cleared my browser cache, tried a different browser, restarted my PC, and the error still persists. The pop-up window shows the following:

"An unexpected problem has occurred. Try refreshing the page or return to the home page.

UUID: c3f0d89a-90ea-4c1a-996f-00208472c797"

Thank you very much,

Marta

[jamiem54885158]

I am having the same issue. It's only with one file, and I tested with Chrome and with Edge, and also tried to open the file on the mobile app and encountered the same issue. I also tried duplicating and have cleared cache etc. Almost nice to know I'm not the only one today...

[AnnaAnnaFenton]

Something went wrong :

We’ve encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: 88c02e22-e454-4d4b-92d4-ab018c1aad51

This happens when I try to open files in 'Your Stuff'. 

Have updated computer and restarted. This happens on my lap top on the web and using the app. 

Using Microsoft Edge

[David J26796952ni63]

Hallo, 

heute versuche ich, die Datei zu öffnen und zu bearbeiten, leider zeigt es die folgende Fehlermeldung  immer wieder. Auch nach mehreren Aktualisierungen kann ich die Datei nicht öffnen.

Fehlermeldung:

UUID： 8e9286f4-0adf-436f-b918-ff43bc5a3d21

Bitte beheben Sie dieses Problem so schnell wie möglich. Vielen Dank!

Mfg 

L.W

[Tarun Saini]

Hi all, 

We're sorry to hear about this. I'd like to inform you that our product team is aware of the issue and is currently working on a fix. once it is resolved, we will keep you updated here.

Regards,

Tarun

[imche_1620]

I'm am expereincing an issue when opening a file on adobe express. I have tried duplicating the file, cleared my cache and cookies, restarted my macbook, and even tried on my mobile app. 

I am mainly using the Safari app, though is also tried on Chrome but stil got the same issue. 

Error name: UUID (see attached screenshot).

can someone please help me? thanks

[imche_1620]

I'm am expereincing an issue when opening a file on adobe express. I have tried duplicating the file, cleared my cache and cookies, restarted my macbook, and even tried on my mobile app. 

All apps is updated on my macbook.

I am mainly using the Safari app, though I also tried on Chrome but stil got the same issue. 

Error name: UUID (see attached screenshot):

[Tarun Saini]

Hi all,

Thanks for your patience. Our product team has resolved the issue. Could you please try closing the app and reopening the document, and let us know if you are still experiencing the issue or not?

Regards,

Tarun

[AnnaAnnaFenton]

All good now. Thanks Tarun

[Whimsical_AuraB82C]

i keep getting this message across multiple devices all Mac i have tried in safari and chrome  and tried all the suggestions regarding clearing cache etc

Here is an image of the error message