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I've left it like this overnight to no progress.
What I've done already:
- completely clean the Adobe products off my computer
- ReinstallXed and redownloaded the Creative Cloud app (at least twice)
- "Repaired" the Creative Cloud through the uninstaller
Hi all, all sorted. Called the Adobe help line: turns out the old versions of Adobe programs were interrupting/disrupting the installation process. The customer supporter manually had to delete old files and folders to fix it. Thanks again
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what's your os version?
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Hey there, OS Monterey v 12.6.1.
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ok
use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html
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Hey there, I followed the steps still to no avail. 😞
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so the cc app installed without problem, correct?
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No it didn't work
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what didn't work?
you were unable to download?
you were unable to install?
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I was able to download the Creative Cloud app.
I was not able to download or install any of the programs, ie. Illustrator and Photoshop
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If Windows, make sure all updates are installed.
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Hey there, it's a Mac and I haven't been able to install or update anything
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use the direct link in my last message.
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Hi all, all sorted. Called the Adobe help line: turns out the old versions of Adobe programs were interrupting/disrupting the installation process. The customer supporter manually had to delete old files and folders to fix it. Thanks again
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glad it's fixed though it's baffling why there would be any older files on a monterey os.
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Hi all, everything seems to be sorted out now. After contacting the Adobe customer service line, I found out that the older versions of Adobe programs were interfering/disrupting the installation process of the new version. As a result, it had to be manually deleted from the computer by the customer support representative in order to fix the issue. Please accept my sincere thanks once more.