None of my Adobe CC desktop apps are installing

[Ye Yint27318259ryj5]

I've left it like this overnight to no progress. 
What I've done already: 
- completely clean the Adobe products off my computer 

- ReinstallXed and redownloaded the Creative Cloud app (at least twice) 

- "Repaired" the Creative Cloud through the uninstaller

 

[kglad]

what's your os version?

[Ye Yint27318259ryj5]

Hey there, OS Monterey v 12.6.1.

[kglad]

ok

use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[Ye Yint27318259ryj5]

Hey there, I followed the steps still to no avail. 😞 

[kglad]

so the cc app installed without problem, correct?

[Ye Yint27318259ryj5]

No it didn't work 

[kglad]

what didn't work?

you were unable to download?

you were unable to install?

[Ye Yint27318259ryj5]

I was able to download the Creative Cloud app. 
I was not able to download or install any of the programs, ie. Illustrator and Photoshop

[kglad]

start here

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[Peru Bob]

If Windows, make sure all updates are installed.

[Ye Yint27318259ryj5]

Hey there, it's a Mac and I haven't been able to install or update anything 

[kglad]

use the direct link in my last message.

[Ye Yint27318259ryj5 · Accepted solution]

Hi all, all sorted. Called the Adobe help line: turns out the old versions of Adobe programs were interrupting/disrupting the installation process. The customer supporter manually had to delete old files and folders to fix it. Thanks again

[kglad]

glad it's fixed though it's baffling why there would be any older files on a monterey os.

[Raja Bhai]

Hi all, everything seems to be sorted out now. After contacting the Adobe customer service line, I found out that the older versions of Adobe programs were interfering/disrupting the installation process of the new version. As a result, it had to be manually deleted from the computer by the customer support representative in order to fix the issue. Please accept my sincere thanks once more.