Participant

Question

Not able to install Illustrator: Not compatible message

Forum|Forum|5 years ago
May 5, 2020
3 replies
5720 views

I paid the subscription and updated my mac but still de page tells me is not compatible

{Renamed by MOD}

Activation billing and install

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E

ElisaRosalina

Participant

hi, how if my laptop is not supported anymore by the latest OS?
my laptop is macbook late 2013, currently running MacOS Sierra

but when I tried to update to MacOS Monterey, I got the info that this version of OS cannot be installed on this computer.

I have paid the subscription now I cannot use the illustrator app on my laptop?

Is there any way I can use it using older version of illustrator still?

kglad

Community Expert

ai cc 2019 is the last version compatible with your os, https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com

kglad

Community Expert

hi kglad,

I have downloaded and used adobe 2020 for almost a year but I wonder why suddenly error 205 pops out and I cannot use the app anymore.

I do not use any antivirus on my mac. Therefore I have no idea why the download of the 2019 version has any issue.

p.s - p.p.p.s: noted! I will try this

p.p.p.p.s: my mac is late 2013, and when I tried to download from App Store I got a pop-up info that "This version of OS cannot be installed on this computer" and I searched it online: MacOS Monterey only can be installed on 2015 Mac and above, so my computer, although still running perfectly, is no longer supported 😞

oops, sorry. you're correct about your mac os not being able to use monterey.

Nancy OShea

Community Expert

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud+ all other apps you intend to use. If necessary upgrade your operating system to High Sierra or Mojave.
https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea— Product User & Community Expert

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Would you mind sharing version of OS?

Also, moving this post to Get Started community for expert help.

Regards,

Ashutosh

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