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Anshuman Pradhan
Adobe Employee
Anshuman Pradhan
Adobe Employee
August 9, 2020
Answered

Not able to see apps on CC app

  • August 9, 2020
  • 1 reply
  • 534 views

I am not able to see any of my installed apps on CC desktop app. Neither I am able to see the dashboard. Attached the screenshot. Please help.

This topic has been closed for replies.
Correct answer Dj_Creative_enthusiast

Hi,

 

Thank you for posting your query here.

 

Please try to Open Windows Task Manager (in case you are using a Windows) or Mac Activity Monitor (if you're using a Mac) and End the Adobe processes like CreativeCloudDesktop, CCLibrary, Coresync, AcrobatUpdate, AdobeCreativeCloud etc.

Once done, please try to download and run the Creative Cloud Uninstaller file from  : https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html 

Once the Creative Cloud App is uninstalled, please Go to :  https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and scroll down to the section "Problems installing? Try alternative download links" and there are the Direct installers for Mac and Windows version. Please download and install the Creative Cloud App from the direct link and let me know if that works.

 

Thank you.

1 reply

D
Dj_Creative_enthusiastCorrect answer
Inspiring
August 10, 2020

Hi,

 

Thank you for posting your query here.

 

Please try to Open Windows Task Manager (in case you are using a Windows) or Mac Activity Monitor (if you're using a Mac) and End the Adobe processes like CreativeCloudDesktop, CCLibrary, Coresync, AcrobatUpdate, AdobeCreativeCloud etc.

Once done, please try to download and run the Creative Cloud Uninstaller file from  : https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html 

Once the Creative Cloud App is uninstalled, please Go to :  https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and scroll down to the section "Problems installing? Try alternative download links" and there are the Direct installers for Mac and Windows version. Please download and install the Creative Cloud App from the direct link and let me know if that works.

 

Thank you.

    Anshuman Pradhan
    Adobe Employee
    Anshuman PradhanAuthor
    Adobe Employee
    August 11, 2020

    Thank you for the prompt response. It worked for me. Thanks a lot.

      D
      Dj_Creative_enthusiast
      Inspiring
      August 11, 2020

      I am glad to hear that Anshuman and Thank you for confirming.

       

      Have a great day ahead! 

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