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Tao15A7
Participant
July 23, 2021
Answered

Not getting the latest updates from Creative Cloud one of the two computers (Apple M1 updates).

  • July 23, 2021
  • 2 replies
  • 589 views

Hi,

I've been waiting for the latest updates for more apps running natively on Apple Silicon.

I have two computers running Creative Cloud with my subscription: one is an Intel-based Macbook Pro, the other one is a Mac mini with M1. The new updates showed up on the Intel MBP three days ago, however, no updates on the M1 mini till now (Jul 23).

 

I clicked "Check for updates" several times a day, tried different networks, re-logged-in, etc. Still, no updates on M1 mini. I wonder if it is because Adobe has been pushing updates in different batches based on the device id? Otherwise, I don't know why one device gets it but the other one doesn't.

 

Please share if you know why or you have any suggestions to try.

Meanwhile, I'll continue to wait.

 

Thank you!

Tao

This topic has been closed for replies.
Correct answer Tao15A7

I am back here to share what happened.

 

About a week after I posted the original question, no update still. I decided to try re-installing the Creative Cloud app on my Mac mini M1. I deleted the desktop app, then I went to the Adobe website looking for the Creative Cloud install image.

 

I couldn't find the image for a while, instead, I found a web version of the app which can be run from within the browser, once I logged in with my Adobe account. From there, I can see the latest version of all the apps, including the Apple Silicon versions! Installed them without any issue. Prolem Solved.

 

So, I don't know if those new updates will ever come if I had sticked to the Creative Cloud already installed on my mac. If you run into a similar situation, try deleting it and run from the web.

2 replies

T
Tao15A7AuthorCorrect answer
Participant
August 11, 2021

I am back here to share what happened.

 

About a week after I posted the original question, no update still. I decided to try re-installing the Creative Cloud app on my Mac mini M1. I deleted the desktop app, then I went to the Adobe website looking for the Creative Cloud install image.

 

I couldn't find the image for a while, instead, I found a web version of the app which can be run from within the browser, once I logged in with my Adobe account. From there, I can see the latest version of all the apps, including the Apple Silicon versions! Installed them without any issue. Prolem Solved.

 

So, I don't know if those new updates will ever come if I had sticked to the Creative Cloud already installed on my mac. If you run into a similar situation, try deleting it and run from the web.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 23, 2021

updates get rolled out at varying times according to an impossible (afaik) to divine schedule.  if there's no update within 2 weeks, then you can start searching for answers.  if you search before that time, you'll end up wasting a lot of time.

    T
    Tao15A7Author
    Participant
    July 24, 2021

    Thank you. I better be more patient then :).

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 24, 2021

    you're welcome.

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