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pjauregui_
Participant
November 1, 2017
Answered

Not receiving verification email from Adobe

  • November 1, 2017
  • 1 reply
  • 24125 views

So I've asked Adobe to resend me the verification email about twenty times now. It is not in my spam or bulk or junk email folders. I haven't received the email at all. I'd like a solution to this quickly because I can't use creative cloud or any of the apps without it.

    This topic has been closed for replies.
    Correct answer kglad

    there's no screenshot.

    check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

    1 reply

    P
    pjauregui_Author
    Participant
    November 1, 2017

    On my adobe account, it says my email is verified but on the creative cloud app it says my email isn't verified. I just want to log in and use the programs I'm paying for.

    Here's a screenshot:

    [link removed-kglad]

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 1, 2017

    there's no screenshot.

    check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

    W
    WSM Admin
    Participant
    February 10, 2020

    sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    if that fails, embed a screenshot showing the error message or problem you see.


    Hello, I am having the same issue. I am not receiving the validation email and it isn't in Spam/Junk. How can I receive support for this? 

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