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pjauregui_
Participant
November 1, 2017
Answered

Not receiving verification email from Adobe

  • November 1, 2017
  • 1 reply
  • 24113 views

So I've asked Adobe to resend me the verification email about twenty times now. It is not in my spam or bulk or junk email folders. I haven't received the email at all. I'd like a solution to this quickly because I can't use creative cloud or any of the apps without it.

    This topic has been closed for replies.
    Correct answer kglad

    there's no screenshot.

    check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

    1 reply

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    pjauregui_Author
    Participant
    November 1, 2017

    On my adobe account, it says my email is verified but on the creative cloud app it says my email isn't verified. I just want to log in and use the programs I'm paying for.

    Here's a screenshot:

    [link removed-kglad]

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 1, 2017

    there's no screenshot.

    check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

    K
    Kim in IT
    Participant
    May 7, 2021

    Hello, I am having the same issue. I am not receiving the validation email and it isn't in Spam/Junk. How can I receive support for this? 


    Further to my earlier reply, I'm putting the solution that has worked for others here with verification issues:

     

    STEP 1 - End all Adobe processes:

    Press CTRL + Alt + Delete on your keyboard and select Task Manager.

    Click More Details (bottom left) if it's an option.
    Make sure the Processes tab is selected.
    In the Name list, find each Adobe process and right-click.

    Then select End Task on every Adobe process in the list, one at a time.

     

    STEP 2 - Delete the opm.db file:
    Exit out of the Creative Cloud desktop application
    Press the Windows Key + R to open the Run window
    In the Run window, type "appdata" (without the quotes) and hit enter.

    This should open your AppData folder.
    Open the "Local" folder.
    Open the "Adobe" folder.
    Open the "OOBE" folder.
    Inside the OOBE folder, delete the file named "opm.db" (This file contains the old account data.)

     

    STEP 3 - Sign back into Adobe:

    Once you've deleted opm.db, launch Adobe again and try to sign in.

    You should be prompted for an email and a password.

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