not seeing creative cloud cleaning tool log

[Swanson6]

I'm having issues with CC apps frequently crashing so I decided to uninstall all the apps, use the CC cleaning tool by following the instructions given here:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

however the cleaning tool never gave me the message “Adobe Creative Cloud Cleaner Tool completed successfully,” and when I restarted my comp I could not locate the CC Cleaner tool.log

I opened CC Cleaning Tool a second time, but nothing shows up in the window and it's not allowing me to clean again.

Any suggestions?

-Ashley

[Atul_Saini]

Ash, you can find logs in the location mentioned below.

• Windows 8, 7, or Vista: C:\Users\[user name]

Please refer: Uninstall or remove Adobe Creative Cloud apps

1. Uninstall Creative Cloud or Creative Suite applications by doing one of the following:

   • Windows 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features.
   • Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs.

[Swanson6]

Atul_Saini

I am on a MacBook Pro

[Atul_Saini]

Thanks for the information, please refer to the below mentioned document.

• Delete previously installed application files (Mac OS X)

[stephanieg40829933]

That did not explain how to find the cleaner log.

[davidb34455541]

Go to  User/Library/Logs/

You'll find it there.