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d_p_middleton
Participating Frequently
September 22, 2012
Answered

Not using Cloud. What is the new update: Application Manager for?

  • September 22, 2012
  • 1 reply
  • 4409 views

The updates of my Adobe Design and Web Premium CS6 meant for Windows 7 I purchased, offered me the option to install Adobe Application Manager.

I expected an update of one of the core components with the updater, so I may have missed some text with an explanation of this Application Manager. Now it's installed, but I am at a loss why.

1. What exactly is Adobe Application Manager?

There is no information, not even in the Help section, of this application that explains what it is supposed to do.

I found this link: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

This link suggests, it is a sort of a one-stop-shop for Creative products updates and installations.

However, if I click the Updates function in one of my CS6 products, it does not start the Adobe Application Manager, but the usual Updates interface.

2. Why does it show all Adobe Creative products that can be run on my machine?

If it is an extension for my Creative Suite updates, then I am not supposed to see products on the list that are not part of my Creative Suite. This contradicts the information in the abovementioned link and suggests it concerns Creative Cloud products.

3. Why does it show "install" next to the list of all Adobe products?

Then again, if it is a general Application Manager, I expect to see differed states for different products:

  • Install: when your product you purchased is not yet installed
  • Update: to update the products you have installed.
  • Try: if you want to install I a product you are instereseted in, but have not purchased.

The state "install" makes sense only if this Application Manger is meant for Creative Cloud products.

4. If only for Creative Cloud, why was it delivered to me as an update of my Creative Suite products?

I choose a Creative Suite, so why could it not detect that?

But I don't want to be pushed information through the Updates function about products I do not want.

On the other hand, it is seems to be a core component of the Creative Suite, since I cannot uninstall it using the "Programs and Features" function in the Control Panel of Windows 7.

This application comes with many contradictions, so I hope Adobe can clarify its function.

Cheers,

Dave

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Hi Gary,

    Thanks for sharing your experience with this "experiment".

    I was afraid that this would happen.

    That is why I asked the question here before I make a mistake and mess up my Adobe application installations.

    Cheers,


    Dave


    D.P.middleton and Garetoo this would be expected behavior if you choose to install from the Adobe Application Manager.  It is trying to install a trial version of the software and this is related to the Creative Cloud.

    This is great feedback btw in regards to the confusion this is causing.  We had much more confusion earlier with subscribers of the Creative Cloud only receiving a trigger to update their applications depending on how they choose to open the Adobe Application Manager.  I will go ahead pass your feedback on to our Engineering team.

    For now if you are not wishing to utilize a trial of the Creative Cloud applications I would recommend using the workflow of going to Help>Updates in the applications to activate the update portion of the Adobe Application Manager.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 22, 2012

    D.p.middleton the Adobe Application Manager has been available for quite some time.  It not only allows Creative Cloud users to install their applications but also downloads and applies applicable updates.  In addition it is also responsible for the licensing and managing your agreement to the terms and conditions of the EULA.

    2. this could be due to you selecting a trial subscription to the Creative Cloud?  If you go to one of the Adobe Creative products and select Help>Updates it will launch the update portion of the Adobe Application Manager which I believe is the portion you are looking for?

    #3 I believe this was already mostly covered in the answer to #2.

    #4 the Adobe Application Manager also receives periodic updates which affects both perpetual and Creative Cloud subscription users.

    I hope this provides you many of the answers you are looking for?  If not please feel free to respond back with any additional inquiries which you have.  Also if you are experiencing any difficulties with the update process please post this as well.  It may not be necessary to have a full understanding of the inner workings of the Adobe Application Manager to help you resolve your difficulties.

    G
    garetoo
    Participant
    September 27, 2012

    For the much more ignorant (I mean me, a student purchaser of a suite):

    If I am not a Creative Cloud subscription user or perpetual user (know naught of which either is), could/should I uninstall this? It shows items I actually already have installed as needing to be installed, and shows some items installed that are. So, what happens if:

    1) I click "Install" next to an item already installed?

    2) I click install next to an item not installed and never purchased?

    3) I install every item on earth it allows me to (I think #2 covers this)?

    Thanks!

    gary

    D
    d_p_middletonAuthor
    Participating Frequently
    September 27, 2012

    Hi Gary,

    This is exactly why I posted this message. This application is utterly confusing.

    We don't have Creative Cloud and I did not select a trial subscription.

    Indeed the question is: what happens if I install any of the applications listed in the Application Manager I already have?

    Will it concurrently install Creatiev Cloud with my Creative Suite applications? I don't hope so.

    I didn't dare to touch any of its functions untill someone can clarify what it is supposed to do.

    It was installed as an update to my Creative Suite on Windows 7 and I cannot uninstall it.

    Cheers,

    Dave

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