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C
charlotteb16072876
Participant
February 14, 2016
Respondido

Nothing happens when I double click to install creative cloud

  • February 14, 2016
  • 3 respostas
  • 28958 Visualizações

when i click on the file to download the creative cloud installer nothing happens

    Este tópico foi fechado para respostas.
    Melhor resposta por Govardhan.V

    If you are using Windows, check whether the .exe file is being blocked , if present click on Unblock button.

    Disable Anti-Virus and Firewall temporarily   [ Optional step ]

    Right click on Creative Cloud setup.exe and select Properties.

    Example :

    No Such option ?? let us know .

    You can also try one more thing .

    Delete Adobe Application Manager folder under C: > Program Files(x86) > Common Files > Adobe.

    If present , delete Adobe Creative Cloud folder from C: > Program Files(x86)  > Adobe.


    Then Right click on Creative Cloud setup and then select " Run as Administrator "  option.

    --------------------------------------------------------------------------------------

    For Mac OS X 10.7 and above versions :

    Trash Adobe Application Manager and if present Adobe Creative Cloud folder from Applications > Utilities.

    Click on the below link and download Adobe Application Manager and install the same :

    http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

    Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

    Once the update is completed. it shud launch Adobe Creative Cloud app.

    3 Respostas

    K
    katrinb11
    Participant
    July 30, 2017

    it still does not work for me

    M
    munrhe
    Participant
    July 31, 2016

    very helpful, this helped me after i tried many other things. thank you

    Govardhan.V
    Govardhan.VResposta
    Participating Frequently
    February 14, 2016

    If you are using Windows, check whether the .exe file is being blocked , if present click on Unblock button.

    Disable Anti-Virus and Firewall temporarily   [ Optional step ]

    Right click on Creative Cloud setup.exe and select Properties.

    Example :

    No Such option ?? let us know .

    You can also try one more thing .

    Delete Adobe Application Manager folder under C: > Program Files(x86) > Common Files > Adobe.

    If present , delete Adobe Creative Cloud folder from C: > Program Files(x86)  > Adobe.


    Then Right click on Creative Cloud setup and then select " Run as Administrator "  option.

    --------------------------------------------------------------------------------------

    For Mac OS X 10.7 and above versions :

    Trash Adobe Application Manager and if present Adobe Creative Cloud folder from Applications > Utilities.

    Click on the below link and download Adobe Application Manager and install the same :

    http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

    Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

    Once the update is completed. it shud launch Adobe Creative Cloud app.

    B
    briant9901498
    Participant
    September 14, 2016

    Doesn't work for me. I keep reinstalling AAM and ACC Desktop and no matter how many times I click on the "Install Adobe Apps" button on the home feed, nothing happens at all. What gives???

      Govardhan.V
      Govardhan.V
      Participating Frequently
      September 15, 2016

      Thanks Brucgovn​! Screenshot attached below:


      It is better to perform clean re-installation process.

      Follow below steps :

      Step 1)

      Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

      (Applications>Utiliites)

      Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

      Step 2)

      Trash Adobe Creative Cloud folder from Applications as well.

      Step 3)

      1) Right click on Finder icon and  select "Go-To Folder " option.

      2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

      ~/library

      3)Then navigate to Application Support>Adobe.

      Open Adobe folder and trash folders named AAMUpdater and OOBE.

      Step 4)

      1) Right click on Finder icon and  select "Go-To Folder" option.

      2) You will get a text box, type-in below command and then hit 'Return' key.

      /library

      3)Then navigate to Application Support>Adobe.

      Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

      Step 5)

      Click on the below link and download & run Adobe Cleaner tool :

      Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

      http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

      Step 6 ) [ Optional Step ]

      1)Please click on Apple menu icon and select System Preferences, and then click Network.

      2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).

      3)Then click on Advanced button and click Proxies Tab.

      4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.

      5)Then click on Apply Now button.

      Step 7)

      Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

      https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

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