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L
Leo Bynum
Participating Frequently
June 12, 2014
Question

offline activation fails

  • June 12, 2014
  • 1 reply
  • 11932 views

I have in install of Flash Builder 4.7 installed on a system that does not have direct access to the open internet.

The registration/activation instructions say to generate a request code and take it with my serial number to www.adobe.com/go/getactivated  for a response code to activate the software.

Every attempt for more than a month has been met with the following response:

                  "Unable to process your request. Please try again later."

Adobe Customer Support has been engaged on this for over a month with promises of it being escalated, but ultimately no resolution.   Meanwhile my trial version has expired, I am unable to do any further development and I have an angry customer.

Does anyone (Adobe or otherwise) have an alternate solution?   Does anyone know who to contact for Adobe to fix their Offline Activation web site?

Thanks!

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 12, 2014

Leo Bynum I am sorry you have faced difficulties with the activation process.  Have you tried using a USB drive to transfer the request and response code from the offline computer to the online computer?

Do you have a case number from your interaction with our support team that I can reference?

L
Leo BynumAuthor
Participating Frequently
June 17, 2014

Jeff,

    Thanks for your response.  I do have a case number

    The original case number was: 0212942648

    It was changed for some reason and there is now a new case number for the same unchanged problem:  0185530960


    I tried www.adobe.com/go/getactivated again today with a newly generated request code and I am still ever confronted with "Unable to process your request. Please try again later."


     This is going on a second month now with limited response from Adobe Support except the continuous assurance that it has been escalated.  Meanwhile I have an urgent project that is languishing and disillusioned customers, and the problem remains unresolved.


     I would be most grateful for any assistance you might provide.   If you need a request code or direct contact info to reach me, I would be happy to provide it.


          Thanks,


                   - Leo 



L
Leo BynumAuthor
Participating Frequently
September 30, 2014

Thanks Jeff.  I know that I only have 72 hours to do a full turn-around on the activation.  I'm just wondering if the Adobe activation site will allow me to get a second authorization from the same serial number if I have to reinstall Flash Builder.


Is there any reason that you can think of for why I ended up with a trial version with 32,768 days?  I guess the question is moot now, but I did successfully register the software and Flash Builder seemed happy.  Then about a week later I started to get all of this trial version with 32,768 days remaining.  Then yesterday it said 0 days and I'm stuck again.   I can see if I can remove the software again, and try again.  Just wondering if the activation web site will let me use the serial number after having activated and issuing a response code once already.

Thanks so much for your help!

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