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pmack007
Participating Frequently
January 27, 2015
Question

Offline Activation problems with Photoshop CS6 - ver 13_LS16

  • January 27, 2015
  • 1 reply
  • 33790 views

I have a computer that cannot be connected to the internet.

Adobe advises in its support pages under Offline Activation a number of steps to activate the software.

Step 1 is

1. Follow the installation or product launch screens until you see a link that says "I cannot connect to the internet" or "Having trouble connecting to the internet". Click the link and follow the instructions on the subsequent screen to initiate offline activation. Instructions there will tell you how to generate a Request Code.

However, version 13_LS16 of Photoshop which I just downloaded does NOT offer such a link during either installation or launching - just a continuous loop of "Retry" a connection.

Two calls to the Support Center met with incorrect information. Neither person knew that CS6 can be activated offline. In the past I have used tjhe Call Center successfully to exchane REQUEST Codes and RESPONSE CODES to install earlier versions of Photoshop. Clearly, the Call Center staff need training.

How do I get to a screen on this offline computer which allows me to generate the REQUEST CODE which is used for Offline Activation???

      This topic has been closed for replies.

      1 reply

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      January 27, 2015

      Pmack007 have you tried the steps suggested in Successfully Installing & Activating CS6 (not Creative Cloud) behind an Authentication Proxy server?

      P
      pmack007Author
      Participating Frequently
      January 28, 2015

      Hi Jeff,

      Thanks for your thought and your advice which I did check out. However, the computer is not connected to a local network or the internet at all. It is totally standalone.I know this is rare these days, and when you tell most people (such as Adobe Call Center), they hear the words 'not connected' but do not believe it or can't envisage it.

      The product was purchased only after checking on the Adobe Support website advises that Offline Activation IS possible. (And we have performed such activation with previous versions).

      Cheers,

      Phil

      ote

      P
      pmack007Author
      Participating Frequently
      January 29, 2015

      Phil I don't see the Photoshop CS6 registered under your account.  I would recommend contacting our support team directly at Contact Customer Care and verifying the serial number is valid and it is not an upgrade version.

      If you continue to face difficulties you are welcome to private message me the serial number but it would be more expedient to contact our support team directly.

      I would recommend having the serial number reviewed to ensure their will be no activation difficulties.  Please also be aware that the offline activation process does still require a computer with Internet access.  This can be a smartphone, tablet, a simple web browser capable of secure http connections.  The offline activation process is as follows:

      1. Launch the product.
      2. At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.
      3. Click Offline Activation and click Generate a Response Code.
      4. Write down the Request Code.
      5. Switch to an online computer and navigate to www.adobe.com/go/getactivated.
      6. Click Offline Activation.
      7. Sign in with your Adobe ID.
      8. Enter your Request code and click Generate.
      9. Write down the Response code.
      10. Switch back to the offline computer.
      11. Enter the Response Code and click Activate.

      Hello Jeff,

      One of my uncle's calls verified the serial number is in the database

      - the only useful info from the two calls.

      Again, your advice is welcome, but step two cannot be performed. As I

      advised in the original message, there is no link to generate a

      request code. I have seen such a link successfully  in the past (CS3

      I think), but the downloadable version of December ( version 16_LS16)

      does NOT seem to offer such a link.  Screen captures are attached.

      2a was taken during installation, retry just gives a loop (I tried in

      case trying 'x' times would lead to a 'having trouble' screen. I

      continued with 'connect later'.

      4a, 5a were taken on launching the application after installation.

      Pressing validate on 4a leads to 5a. Retry just gives a loop again.

      As you can see, no screen refers to 'having trouble connecting' or

      'cannot connect' which would lead to generating a request code.

      Cheers,Phil

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