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pmack007
Participating Frequently
January 27, 2015
Question

Offline Activation problems with Photoshop CS6 - ver 13_LS16

  • January 27, 2015
  • 1 reply
  • 33787 views

I have a computer that cannot be connected to the internet.

Adobe advises in its support pages under Offline Activation a number of steps to activate the software.

Step 1 is

1. Follow the installation or product launch screens until you see a link that says "I cannot connect to the internet" or "Having trouble connecting to the internet". Click the link and follow the instructions on the subsequent screen to initiate offline activation. Instructions there will tell you how to generate a Request Code.

However, version 13_LS16 of Photoshop which I just downloaded does NOT offer such a link during either installation or launching - just a continuous loop of "Retry" a connection.

Two calls to the Support Center met with incorrect information. Neither person knew that CS6 can be activated offline. In the past I have used tjhe Call Center successfully to exchane REQUEST Codes and RESPONSE CODES to install earlier versions of Photoshop. Clearly, the Call Center staff need training.

How do I get to a screen on this offline computer which allows me to generate the REQUEST CODE which is used for Offline Activation???

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      1 reply

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      January 27, 2015

      Pmack007 have you tried the steps suggested in Successfully Installing & Activating CS6 (not Creative Cloud) behind an Authentication Proxy server?

      P
      pmack007Author
      Participating Frequently
      January 28, 2015

      Hi Jeff,

      Thanks for your thought and your advice which I did check out. However, the computer is not connected to a local network or the internet at all. It is totally standalone.I know this is rare these days, and when you tell most people (such as Adobe Call Center), they hear the words 'not connected' but do not believe it or can't envisage it.

      The product was purchased only after checking on the Adobe Support website advises that Offline Activation IS possible. (And we have performed such activation with previous versions).

      Cheers,

      Phil

      ote

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      January 28, 2015

      Phil I checked the serial number under your account.  It appears you have an education version of Creative Suite 5.5 Master Collection registered under your account.  You also have an upgrade version of Creative Suite 6 Master Collection registered under your account.

      Are you receiving an error that your Creative Suite 5.5 serial number is not eligible?  Please be aware that education version do not qualify for upgrades due to the highly discounted price of the education version of the software.  You can find more details at FAQ | Adobe Creative Suite.

      I am showing that your Creative Suite 6 Master Collection was activated most recently on October 5, 2014.  What specific errors do you receive on the computer when you attempt to activate?  Can you post a screen shot?

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