• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Oh no! There's a problem with your recent payment. (PayPal)

New Here ,
Dec 21, 2016 Dec 21, 2016

Copy link to clipboard

Copied

Hey I have an issue my profile shows the error message: Oh no! There's a problem with your recent payment. Update payment details for uninterrupted service.

I already contacted support TWICE but they got rid of me pretty quick telling me they are going to try pull the money from PayPal again. I also contacted PayPal and they told me to put money on my PayPal account which I did a couple of days ago but the problem is still there.

Any tips on how to fix this?

TOPICS
Creative Cloud

Views

400

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 21, 2016 Dec 21, 2016

In order to understand the problem, kindly help us with answers to following Questions:

1- Which browser are you using?

2- Which OS are your using ?

Do you mind sharing the screen shot of the error message ?

Also, kindly try using a different browser or resetting the same browser and try again.

Votes

Translate

Translate
New Here ,
Dec 21, 2016 Dec 21, 2016

Copy link to clipboard

Copied

Me too!!!!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 21, 2016 Dec 21, 2016

Copy link to clipboard

Copied

Hi Torishiro,

Are you facing the same issue ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 21, 2016 Dec 21, 2016

Copy link to clipboard

Copied

Yes I am!!! I also contacted per emaill but didnt got an answer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 21, 2016 Dec 21, 2016

Copy link to clipboard

Copied

Hi Patrykhanik,

Sorry for the inconvenience !

I will have the concerned team get in touch with you. Kindly give us some time.

Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 21, 2016 Dec 21, 2016

Copy link to clipboard

Copied

In order to understand the problem, kindly help us with answers to following Questions:

1- Which browser are you using?

2- Which OS are your using ?

Do you mind sharing the screen shot of the error message ?

Also, kindly try using a different browser or resetting the same browser and try again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 13, 2022 Jul 13, 2022

Copy link to clipboard

Copied

LATEST

It's the year 2022, and this crap is still happening. 

 

No support, it's not the browser, it's not the internet . It's not paypal. It's Adobe being a consistent incapable organisation rotten to it's core, lack of motivation. scam tactics. It's sersiously unbelievable people are paying for this garbage. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines