Older version [How to re-install CS2 on Windows 7 laptop?]

[fredb57404322]

I was referred to the forum by Adobe support because I had a problem installing my old Photoshop CS 2 on to my laptop.

Deactivation and activation did not work because that server is now offline.

I have the original disk and serial #,  (it worked a week ago on my recently crashed laptop).

On this laptop Photoshop launches, but once you try to do something, a registration screen pops up, blocking use of the program.

I'm a senior and the $9.99 a month for a new version (with features I'll never use) will be a challenge.

Can I have my older version back, please?

Thanks for your time.

[gener7]

Because Adobe took the servers down, they will supply you with a free downloadable non-activation CS2 and a new serial number for it.

Read the instructions carefully. Download Adobe Acrobat 7 and Adobe Creative Suite 2 products

[fredb57404322]

I tried.It went right back to the Activation Page where I entered the serial #.Thank you for your response and effort,

On Tuesday, January 15, 2019, 9:25:30 PM EST, gener7 <forums_noreply@adobe.com> wrote:

Older version

created by gener7 in Photoshop - View the full discussion

Because Adobe took the servers down, they will supply you with a free downloadable non-activation CS2 and a new serial number for it.

Read the instructions carefully. Download Adobe Acrobat 7 and Adobe Creative Suite 2 products

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10871964#10871964 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10871964#10871964

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Photoshop by email or at Adobe Community

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

[gener7]

Well  first you want to insert your original CS2 disc and uninstall your original CS2. If asked, checkmark the option to remove the serial number. That way the new install will not pick up on your old configuration.

Next, if you checked "I Agree" on the link I gave you, you would download PhSp_CS2_English.exe   Have you downloaded the installer? Have you also copied the new serial number?

I need to know where you are before anything else.

I don't know why I am seeing email related verbiage in your replies. Unsubscribe to any forum emails and visit the forums directly from your browser.

[fredb57404322]

Sir, my laptop runs Windows 7. The CS 2 and Acrobat 7 version you have provided runs on newer versions of Windows.

I'm hoping there's a resolution.

Thank you

[John Waller]

my laptop runs Windows 7. The CS 2 and Acrobat 7 version you have provided runs on newer versions of Windows.

The non-activation download provided runs OK on Windows 7. Have you tried it?

[gener7 · Accepted solution]

Is this the screen you see?

[fredb57404322]

No. The Customer Information popped up.

Asking for User Name, Organization and Serial Number.

The serial # on the box is invalid..

[John Waller]

Out of curiosity, did you uninstall your original CS2 and re-boot your computer prior to installing the new, non-activation version of CS2?

What you describe suggests that that step has not yet been completed.

[John T Smith]

>The serial # on the box is invalid

Way back in the 1st reply you were told that you can't use your original installer OR serial number, I will repeat

1 - UN-install and completely remove all traces of your original CS2

2 - download the new installer and use the new serial number

CS2 + Acrobat 7 + Audition 3 (AND EARLIER) Activation Server is gone, so read below

https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html?promoid=19SCDRQK

You MUST use the special version and serial number on the page, not your original disc or serial number

[fredb57404322]

I have deleted the original CS 2.

Clicked on the link you provided, which is now down loading.

[fredb57404322]

I appreciate your effort. I hate to be a bother, but after all you directed, Only the page for Customer Information pops up.  It requests a User Name, Organization and  Serial Number.

[fredb57404322]

I am not seeing a new serial number. I have deleted my CS 2 and downloaded from link provided.

[gener7]

This serial number to the right of the download link is the one you need to use:

[fredb57404322]

After entering.. it was invalid..

I

[John Waller]

You entered all 24 digits, ending with ...1431?

[fredb57404322]

I am confused.

Maybe the good folks at Adobe can do it remotely??

This seems like an easy task for someone who knows what they're doing.

Many thanks to the trio that responded.

f

[John Waller]

I am confused.

Confused by what exactly, Fred?

You're 99% of the way there. Just have to enter the correct serial number.

Maybe the good folks at Adobe can do it remotely??

You're installing 14 year old software which has long been superseded.

Adobe only offers support for current versions of its products. This forum, and its volunteers, is now your primary support channel.

[Jeffrey_A_Wright]

Fredb57404322, if you are using the new serial number and installation files, referenced throughout this discussion by Gener7, John Smith, and John Waller, then it is likely the existing license files are damaged.

Please see solution two in  Error: "The serial number is not valid for this product" | Adobe Creative Suite for information on how to delete the Adobe PCD folder and the caps.db file.  If these files are corrupted it can lead to no serial numbers being accepted.  Once removed you should then be able to use the new serial number successfully.

[fredb57404322]

yes. i have it now...

[fredb57404322]

On the Registration page...

[fredb57404322]

Thank you all for sharing your knowledge in finally resolving this.

You taught an old dog a new trick,

F 

[olmaf2298017]

I am assuming you can no longer download CS2 and new registration . . . have tried several times using above info and nothing seems to be available . . .

[lucienv42049578]

I also tried all the links but none seem to work. I changed an employee's PC today and there is no way to reinstall CS2 even if you have the license number....

[John T Smith]

Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

-also read https://prodesigntools.com/adobe-limits-software-downloads.html

How to get a previous version... Read reply #10 https://forums.adobe.com/thread/2620448

-Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

-And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

-OR... Go to https://www.adobe.com/about-adobe/contact.html

-click on the Chat bot on the bottom right hand corner of the first screen

--the chat bot is the circle with a funny looking box with 3 dots inside

-click on Downloading or Installing, then type Agent

Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well