One app gets "Update failed" 49 on Windows 7

[George in Seattle]

What is this? and why cannot someone keep "Creative Cloud.exe" fixed so that it functions reliably?  "Creative Cloud.exe" updates itself a LOT for no discernible reason, and has the most problems. This error occurred with Photoshop only. Several other installed correctly during the same session, until it got to the last one which was Photoshop. So it is NOT an admin or authority issue as I've been reading elsewhere.  This is not a connection issue either because it had just finished several other downloads.

[Bani Verma · Accepted solution]

Hi,

Please refer to the instructions in the following the links:

Photoshop CC update failed. Download error 49

Error downloading or updating Adobe Creative Cloud apps

If you still have the same issue,

MAC :

• Right click on Finder icon and  select "Go-To" Folder option.
• You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

• Then navigate to LOGS> Adobe Download > DLM.LOG - open this file and scroll to bottom of the page look for a http;swupdl link in it browse to that link and it should directly download the patch file for you to update.

WINDOW :

• Go to: RUN > type %temp% > Adobe Download > DLM.LOG - open this file and scroll to bottom of the page look for a http;swupdl link in it browse to that link and it should directly download the patch file for you to update.
• 
  

Let us know if this helps.

Regards,

Bani

[Atul_Saini]

Moving the discussion to Downloading, Installing, Setting Up