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matthewl8488397
Participant
December 28, 2018
Answered

Opaque billing item descriptions

  • December 28, 2018
  • 4 replies
  • 4571 views

I have just wasted 15 minutes of my life trying to understand the bill I have received. The main code I can't figure out is APCC (full item codes below).

I know we have Adobe Acrobat reader DC, we also have Photoshop elements and Premier Elements, neither of which should have an annual bill

Can anyone help?

65232729 APCC,ALL,MLP,DRI01,EUW,001,N/A,1 YR

    This topic has been closed for replies.
    Correct answer arij2010

    APCC stands for Acrobat pro DC annual subscription with monthly billing .

    4 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 28, 2018

    Yes, the codes are quite difficult to understand, if you are not having the correct information.

    If you get, however, a bill and you have only Acrobat reader and Ps Elements and Pr Elements than there is a problem. Either did you take a subscription for a different product or there is an error on the Adobe side. To come to that conclusion, you do not need the codes. The amount of the bill will lead to the product, in your Adobe id you find the details and for all other operations you will need to Contact Customer Care .

    ABAMBO | Hard- and Software Engineer | Photographer
    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    December 28, 2018

    Hi matthewl8488397,

    Please contact the support through call/chat for billing queries: Contact Customer Care

    **Be sure to remain signed in with your Adobe ID(email address) before accessing the link above**

    You may review the following FAQ for more details: Common billing questions.

    Hope this helps! Feel free to update the thread for more questions.

    arij2010
    arij2010Correct answer
    Inspiring
    December 28, 2018

    APCC stands for Acrobat pro DC annual subscription with monthly billing .

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    December 28, 2018

    Sorry, but this is a public forum, not the link to Adobe support and  we can't help with that specific problem

    Please click the link below to contact Adobe staff to help

    Be sure to remain signed in with your Adobe ID before accessing the link below

    You must also allow 'cookies' in your web browser for this to work

    https://helpx.adobe.com/contact/support.html

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