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laurents13261191
Inspiring
March 5, 2018
Answered

Open Letter to Mr Narayen Adobe CEO

  • March 5, 2018
  • 4 replies
  • 975 views

Dear Sir

I am a subscriber to Adobe Creative Cloud. I reside in Switzerland and do not speak German but I speak French, English, Spanish and even some Swahili.

In the past I have been a CEO of much smaller companies than Adobe. Regardless how petty and maybe insignificant the issue is, I am sure that as CEO you would like to receive feedback from your customer.

I would like to alert you on the extremely poor service provided by your teams.

Because I reside in Switzerland and despite the fact that I have ticked the French speaking option I keep receiving emails from Adobe about updates and others in German.

Petty issue you would convene.

The biggest issue is that it has now been three months that I have started to try to resolve this issue with your « support team » and to this date nobody cares. Not three days …Three months!

Frankly Mr Narayen this is pathetic.

I am sorry if I have not made your day but I believed you should know

Sincerely Yours

    This topic has been closed for replies.
    Correct answer laurents13261191

    I have just received two emails in French!

    I knew Adobe could do it ... Kanika just did it

    thumbs up!

    4 replies

    N
    NitinMehendale
    Participant
    December 8, 2020

    I want to purchase Adobe photoshop CC monthly plan but when I am trying to buy the plan amount shown is in Australian dollars and not in Indian Rupees. Basic reason for this is that I had registered Adobe account while I was in Australia and after a decade I moved back to India and hence country sown is the Adobe system is Australia but there is no option to change your country. I contacted several online agents but none of them were able to resolve my issue. Hence I decided to deactivate my account so that i can create a fresh account and change my residence country but that too  isn't easy. deactivation takes 7-14 days and as per online agent 30 days. Which part of th earth are we living in. In this 21 st century when everything is computerised deactivation should be done instantly with the click of a mouse. It's better not to buy Adobe product. I also gave my India contact number in the mail but so far no one contacted me from Adobe end. I am still struggling to buy new plan in IndianRupees.

    L
    laurents13261191AuthorCorrect answer
    Inspiring
    March 14, 2018

    I have just received two emails in French!

    I knew Adobe could do it ... Kanika just did it

    thumbs up!

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    March 14, 2018

    Hi Laurent,

    We're glad the issue is resolved.

    Feel free to update the thread for any other issues.

    Thanks

    Kanika

    L
    laurents13261191Author
    Inspiring
    March 6, 2018

    Dear Mr Narayen

    Please check another thread "Re: language email contact". This issue is not resolved and date back to 2013....Shame on Adobe!

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    March 6, 2018

    Hi Laurent,

    Could you please share the link to the thread you are referring to?

    Regards

    Kanika

    L
    laurents13261191Author
    Inspiring
    March 6, 2018

    Re: language e-mail contact

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    March 5, 2018

    Hi Laurent,

    We're sorry for the inconvenience.

    We shall review the support cases and let you know what best can be done to help you. Also, could you please let us know what did you receive in those emails that were in German.

    Thanks

    Kanika

    L
    laurents13261191Author
    Inspiring
    March 5, 2018

    Hi Kanika

    All adobe correspondance comes in German.

    For instance see below pic of the latest email.

    Laurent

    Le 5 mars 2018 à 18:13, kanikas17063107 <forums_noreply@adobe.com> a écrit :

    Open Letter to Mr Narayen Adobe CEO

    created by kanikas17063107 <https://forums.adobe.com/people/kanikas17063107> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/10222004#10222004>

    Hi Laurent,

    We're sorry for the inconvenience.

    We shall review the support cases and let you know what best can be done to help you. Also, could you please let us know what did you receive in those emails that were in German.

    Thanks

    Kanika

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    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    March 5, 2018

    Thank you for sharing the feedback Laurent.

    Our support team is already working on this, kindly allow us some time to get this resolved.

    Regards

    Kanika

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