Opening my installed app

[elo_taylor]

I am on the creative cloud app and I'm trying to open premiere pro app. I have clicked install, and watched it install. It is now in the installed apps section, however there is no button for opening the app. It simply says 'up to date' and further to the right there are the three vertical dots. If I click on the dots my only given options for premiere pro are 'view tutorials' or 'uninstall', there is no option for actually opening the app. Please help!

[Kanikas]

Moving to Creative Cloud Download & Install​

[Bani Verma · Accepted solution]

Hi Elo_taylor,

As you have mentioned you are unable to launch the Premiere Pro CC app through the Creative Cloud desktop app as there is no 'open' button next to it.

Just to confirm that your app is installed successfully please launch it through the apps section of your computer, if Premiere Pro is launching fine then this could be an issue with the Creative Cloud desktop app.

To resolve this try signing out of the CC desktop app reboot your machine, after this sign back in to check if you see an 'open' button now.

Awaiting your response.

[hardik_5767]

It works after that but i have to do this process again and again

[kglad]

@hardik_5767 

see if a reset suffices:  reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R