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[PICAUT28543031o1c5]

Bonjour, ma fille a oublié d'annuler son compte après un moi d'essai gratuit et on va lui prélever la moitié de l'abonnement annuel comment faire pour que cela n'arrive pas ?

Merci pour vos réponses.

[John T Smith · Accepted solution]

Contact support

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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[Dean_Utian · Accepted solution]

Just to add what has been said in case it may be helpful to the original poster or others, here is the page on cancelling a subscription:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
and in French
https://helpx.adobe.com/fr/manage-account/using/cancel-subscription.html 

[kglad]

@PICAUT28543031o1c5 

if the free trial period has passed (when cancellation without penalty is available), you're now asking how to make sure what doesn't happen?