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pagamento

New Here ,
Feb 08, 2022 Feb 08, 2022

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olá, estou com um problema sobre pagamento, eu tinha o premiere 2020, e depois eu assinei e e comprei o premiere 2021, e o premiere 2020 tinha atualizado, eu abri ele uma vez, depois exclui, porem esta descontando o meu cartão o valor do premiere 2020, só que eu só tenho o premiere 2021, que esta descontando certinho, R$ 90,00 todo mês, mas está descontando o valor de R$ 72,00 que é do premiere 2020, só que eu nao tenho ele mais do meu computador, e foi descontado alguns meses, e hoje que fui ver o que era esse valor de R$ 72,00, teria a possibilidade de um reembolso ? ou alguma ajuda sobre isso ?

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correct answers 1 Correct answer

Community Expert , Feb 08, 2022 Feb 08, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
T

...

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Community Expert ,
Feb 08, 2022 Feb 08, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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