Page failed to load

[Brave_Zest5C41]

Page failed to load.

Tried to open premiere, photoshop, after effects - doesn't work. I have tight deadlines, I really need this issue to be fixed.

Please help!

Thanks

[kglad]

reset your preferences:  http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

[Brave_Zest5C41]

It didn't work unfortunately 

[kglad · Accepted solution]

do a clean cc install: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html restart your computer (don't skip this) reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) use the desktop app to install your cc programs/trials

[Brave_Zest5C41]

It worked! Thank you so much! 🙂

[kglad]

you're welcome.

[TiagoZadra]

Tried it and it didn't work. What else can I do?

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html