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Participant
June 3, 2020
Answered

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  • June 3, 2020
  • 1 reply
  • 5401 views

 

 

Page failed to load.

 

Tried to open premiere, photoshop, after effects - doesn't work. I have tight deadlines, I really need this issue to be fixed.

 

Please help!

 

Thanks

 

 

This topic has been closed for replies.
Correct answer kglad
do a clean cc install: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html restart your computer (don't skip this) reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
Community Expert
June 3, 2020
Participant
June 3, 2020

It didn't work unfortunately 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 4, 2020
do a clean cc install: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html restart your computer (don't skip this) reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) use the desktop app to install your cc programs/trials