Page for "My apps and services" won't load

Forum|Forum|4 years ago
January 24, 2022
3 replies
2786 views

I recently upgraded my Adobe Account from just having paid for Premire Pro to now paying for all the Creative Cloud-apps. But when I click the "Access your apps and services", it won't let me enter; the same if I go directly to the page for the various programs I want to download; for instance Photoshop it just sends me to a page that won't load.

What to do? It's quite frustrating.

Installation

This topic has been closed for replies.

yolandar35737036

Participant

Again you understand my issue and you're not reading my message. If you go back to my original message I specifically said that I was unable to view my applications online. For whatever reason that may be. I have the premium plan. I have access every application that you are provided via Web, download, or mobile phone. I never said in any of these messages that I wanted the mobile version. So I don't know where this is coming from.

With that being said no need to respond. You obviously cannot answer my question. There's something either wrong with your site, or there's something wrong with the windows update because every since I've done the Windows update I haven't been able to access the web versions of all of my adobe apps. With that being said, please do not send me any more messages. You are not helping. In fact you are making things WORSE! Because obviously you did not read my original message!!!!!!!!

Nancy OShea

Community Expert

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Goodbye and good luck.

Nancy O'Shea— Product User & Community Expert

yolandar35737036

Participant

Hello Soren226389015yn6<

Did you ever get your question answered? I'm having the same issues. I do not want to download apps to my computer, I want to have access to the web version.

This is so frustrating for me also.

Nancy OShea

Community Expert

@yolandar35737036,

Creative Cloud apps like Photoshop and Premier Pro are desktop programs that must be installed on your machine.

Please ensure you have sufficient equipment and resources to handle them.

Most Creative Cloud apps work on:

Windows 10 versions 21h2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

Apparently, you don't know what you are talking about. There is a web version. I pay for it with my subscription and I've used it just last month. Please stop responding to me because you need to learn more about the ADOBE product availability.

@yolandar35737036

it's not clear what you're talking about because there are a number of things adobe is doing with online content, sharing content across multiple devices (using the internet) and even programs that run online (eg, cc express). (but there is no full ps, ai etc online.)

so, in this forum (download&install), @Nancy OShea is correct.

if your post is moved to another forum, it may make sense. so, what adobe program are you talking about?

kglad

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if that's what you're doing and still having a problem, check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if that shows what you expect, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html