Paid but Premiere Pro won't work

[nailahw99038435]

I've paid for my subscription, but when I try to open Premiere Pro, it's telling me that I have to pay again and I was even told that it was a technical problem, and waited for assistance for 30 minutes then got disconnected.. Can anyone help?

[Peru Bob]

It may take up to 24 hours before your account will be updated.

Try signing out of your Adobe account, restart the computer, and then sign in to your Adobe account.

[Kanikas · Accepted solution]

Hi Nailah,

I see you have an active Creative Cloud Student and teacher subscription under the same ID as with forums. The subscription is absolutely active and you should be able to use it. Please make sure you are signed in with correct Adobe ID.

If you are facing issues related to trial, please follow steps shared in the link: Stop Creative Cloud from reverting to trial mode

You may also Contact Customer Care for help and support.

Hope this helps!

Feel free to update the thread for more questions.

Regards

Kanika

[Matt33580036d88d]

I'm having the exact same issue, was there a proper fix for this or did those suggestions work?

[kglad]

@Matt33580036d88d 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[defaultudqbmjh2nu8m]

I figured it out after reading above make sure your're logged into the corect account. I was not. Thank you so much for the help!

[kglad]

that is step one, so quick fix for you.

and you're welcome.