Paid Subscription Says Trial Period Expired

[RichieDelea]

Over a fortnight ago I installed the Creative Cloud and a number of different weekly trials for various apps. When the trials ran out, I then purchased a 12 month subscription, the student / teacher plan. Everything was running smoothly up until this evening when I went to launch Lightroom and received an error saying "Your trial period has expired." I suddenly can't use any apps anymore as they all read "Trial Expired / Buy Now" despite the fact that I have an active subscription. I tried signing out of the Creative Cloud app, uninstalling / re-installing everything AND running the cleaner tool. Absolutely nothing works, I can't understand it. Please help, I need to get this resolved ASAP.

[AxelMatt · Accepted solution]

Please try the steps below:

• Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
• Browse to the location: [System Drive]:\ProgramData\Adobe
• Rename the 'SLStore' folder to 'SLStore_old'
• Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
• Rename the 'SLCache' folder to 'SLCache_old'
• Sign in to the Adobe CC desktop app

You can also take a look here:

Stop Adobe Creative Cloud from opening in trial mode after purchase

[RichieDelea]

Thanks for the reply. I followed the steps you listed above but for some reason there is no 'SLStore' or 'SLCache' folders located anywhere within the main Adobe folder. I also tried everything in the link posted, still no luck.

[Govardhan.V]

If you are using Windows OS , make sure Hidden Items view is enabled. Then inside C:drive look for Program data folder.

You may also try below steps:

Close all Adobe apps and make sure no Adobe processes are running in Task Manager.

1) Make sure that Hosts file does not contains Adobe URL entries with Loop back address 127.0.0.1 .

2)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check.

[RichieDelea]

It worked! I was viewing the folders in hidden view the first time that's why I couldn't find them. Once I found and renamed them, all I had to do was re-install the apps again and now they're back working. A bit of a nuisance but at least I'm back up and running. Thanks all for the help!

[adelep43919553]

Hi! I'm having the same exact problem and it looked like your solution worked for others. However I'm using a Mac OS, and I can't seem to find the SLStore. Do you know how to do the same troubleshooting but on a Mac?

Really really appreciate your help in advance, I desperately need my Lightroom back up and running for work.

Thanks!

[Govardhan.V]

Deleting SLStore and SLCache , will remove Activation of all installed Adobe apps , if you had installed any Adobe apps using serial number , make sure you have serial number with you to re-enter when prompted.

Try  with the solution provided in below link :

Stop Adobe Creative Cloud from opening in trial mode after purchase

If that doesn't work , you may proceed with deleting 2 folders mentioned earlier.

Steps to locate SLStore and SLCache:

1) Right click on Finder icon and  select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library

It will open Sytem Library folder.

3)Then navigate to Application Support>Adobe.

Open Adobe folder and looks for SLCache and SLStore .

Do not trash it , just rename it like SLCache-old and SLStore-old.

[adelep43919553]

Thank you so much! I did what you said and am now re-installing Lightroom... hopefully it worked!