Paying for Creative cloud student plan but says im on trial

Question

Hi, I've been on the stundent plan since March this year and only came across this problem this month. I've been paying $21.99 monthly and still am however, it now says im on a trial but I'm still paying. Im very confused and concerned because I am losing money and I can't even access the programs freely.

Any help is appreciated and would like some help from Adobe themselves to resolve this issue.

Thanks

John T Smith · Answer

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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