Participant

Answered

Payment Issues - Student

Forum|Forum|7 years ago
November 8, 2018
1 reply
3183 views

This might be a thread already but I couldn't find one.

I am a student and have been getting Adobe for a while now with the student discount (although, the past year it's charged me 30$ instead of 20$ for some reason but that's another issue).

I looked on my bank account and saw I was charged the full 52$ rather than the student discount. Why? Please help. I'm having trouble contacting them.

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Correct answer John T Smith

When you buy an Education subscription, the terms you "click to agree" should be clear about the first/later years

-One Year Intro Price https://forums.adobe.com/message/10141917 explains

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

John T Smith

Correct answer

Community Expert

When you buy an Education subscription, the terms you "click to agree" should be clear about the first/later years

-One Year Intro Price https://forums.adobe.com/message/10141917 explains

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

F

Falling PixieAuthor

Participant

Thank you for your answer. I went and looked at when I had first bought it 3 years ago and everything matches up.

However, so did the price of the whole package for everyone go from 30$ to 53$ this month? How come it changed? I don't remember getting an email about it.

T

Test Screen Name

Legend

The normal price in the US has been $50 since the start. Maybe that changed recently.

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