Skip to main content
F
Falling Pixie
Participant
November 8, 2018
Answered

Payment Issues - Student

  • November 8, 2018
  • 1 reply
  • 3183 views

This might be a thread already but I couldn't find one.

I am a student and have been getting Adobe for a while now with the student discount (although, the past year it's charged me 30$ instead of 20$ for some reason but that's another issue).

I looked on my bank account and saw I was charged the full 52$ rather than the student discount. Why? Please help. I'm having trouble contacting them.

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from CS6 and earlier Creative Suites to Creative Cloud... Mod]

This topic has been closed for replies.
Correct answer John T Smith

When you buy an Education subscription, the terms you "click to agree" should be clear about the first/later years

-One Year Intro Price https://forums.adobe.com/message/10141917 explains

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
November 8, 2018

When you buy an Education subscription, the terms you "click to agree" should be clear about the first/later years

-One Year Intro Price https://forums.adobe.com/message/10141917 explains

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

F
Falling PixieAuthor
Participant
November 8, 2018

Thank you for your answer. I went and looked at when I had first bought it 3 years ago and everything matches up.

However, so did the price of the whole package for everyone go from 30$ to 53$ this month? How come it changed? I don't remember getting an email about it.

F
Falling PixieAuthor
Participant
November 22, 2018

Hi Falling Pixie

On 5th October an email was sent to you with the subject "Your Creative Cloud Student Subscription will expire soon". Perhaps it went to your junk/spam folder?

This email explains that you'll switch to the base pricing, unless you are still a student, and in that case, you are asked to verify your education status.

Please contact our support team if you need further assistance: Contact Customer Care

Thanks

Bev


Oh, so I'm still getting a student discount, just not the 20$. Is it the first year, I'm assuming and then it's a different student discount?

I must have missed it through all the other emails I get, I'm honestly not good at looking through them. Thank you for your response!

I am still a student, How do I confirm that? I'll go try to find the email, I'm assuming it might have a link to verify my student status.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices