Paypal Payment Issues (Again)

[jonathanc37820438]

Hi all,

I've been having this issue with my direct debit for Adobe CC since last year, when I had to change the address on my card. The only solution at the time was to cancel my subscription and start again. The payment worked with PayPal for the initial payment, but not for the following month, and as usual, the online support is less than useless, denying that it is an issue on Adobe's end, sending me to PayPal, who sent me to my bank, who sent me to MasterCard, who told me there was no issue. PayPal basically said that they aren't receiving invoices from Adobe, so clearly it is a system error here.

Basically, I update my payment details and keep getting the error message when I log back in (Oh No! There's a problem with your recent payment etc.). The address on my card, PayPal and Adobe accounts are all the same and as should be, and there is money on the card. I've tried updating the details on different browsers, on laptop and mobile. I'm not sure what else could be causing the issue, but I'm sick to death of wasting my time with the online support and basically just being brushed aside because the solution isn't in their script.

I've seen this issue raised on the forums a couple of times, and it appeared to be solved when it was passed on to the appropriate people. Hopefully the same will happen here.

[Himanshu_Gupta1 · Accepted solution]

Hi jonathanc37820438,

My apologies for the inconvenience caused. I understand that you are facing issues with your Creative Cloud Payment and you are not getting solution from anywhere, Please refer the below link and check if you are updating the card details properly.

Update the credit card for your Creative Cloud account

If its fine at your end then please get a written confirmation from Paypal that there is no issues from their end and then contact Adobe for this issue and you will be definitely helped with it.

Contact Customer Care signin to this link. Select your product, issue, and click Still need Help.

Regards

Himanshu Gupta

[melinda]

Hi yes, I have been having the same issue now for nearly 6 months very inconvenient.