PDF's does not appear / show in Outlook?

Forum|Forum|5 years ago
June 11, 2020
2 replies
667 views

Good day

I have a Gmail account, but I view my emails through Outlook.

When I attempt to attach a PDF and send it to my email, it does not appear in Outlook at all (ZERO attachments are available), but if i log in to Gmail, the PDF is there as clear as day...

Should I just stop using Outlook?

This happens no matter where I send the email with the attachment from - apps/Gmail itself/Whatsapp...it happens with everything...

This has only been a problem the last two to three weeks or so...

New user

This topic has been closed for replies.

jane-e

Community Expert

Hi Mikcila,

Try the fixes on this page and let us know if they help:

https://www.uslsoftware.com/pdf-attachments-in-outlook/

Ged is correct that this is a Microsoft issue. First, you can see the PDFs when you log in to Gmail; it's only an issue in Microsoft Outlook.

Second, while Adobe created PDFs, they gave it away years ago. Unless you used Adobe Acrobat to create the PDFs, you may (for example) have Microsoft PDFs where Adobe was never involved. You can see this in File > Properties > Description.

You might try the Microsoft forums for Outlook. Here is the link:

https://www.msofficeforums.com/outlook/

~ Jane