Skip to main content
PRSS
PRSS
Participant
June 26, 2015
Question

Perpetual Licenses PSE 12 & LR 5 - deactivating

  • June 26, 2015
  • 1 reply
  • 422 views

Hello

I am having Adobe Photoshop Elements 12 & Adobe Lightroom 5 - one copy each as perpetual licensed copies - not Creative Cloud accounts. I wish to deactivate both from my present computer and install them on another computer and activate these. In older releases of PSE & LR, there was an item "deactivate" where when one is connected to internet and press "deactivate" the license deactivated. But now in these PS12 & LR5 perpetual licensed copies, I do not find this "deactivate" anywhere. How do I deactivate them ?

I wish to install these on a different computer and activate these, yet retain installation on my present computer too, so that I could switch back & forth between my work computer and my home computer.

Thanks in advance

P.R.S. Sivakumar

    This topic has been closed for replies.

    1 reply

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    June 26, 2015

    Have you checked Activate and deactivate Adobe products

    To deactivate the software from your computer:

    1. Make sure the computer that has the software installed is connected to the Internet.
    2. Choose Help > Deactivate in the product you wish to deactivate.  If you have a suite then choosing one of the products will Deactivate the entire sute.
    3. Select Deactivate Permanently

    For troubleshooting information related to Adobe activation and deactivation, see Activation, Deactivation | Adobe Products.

    This document contains information on common questions related to activation and deactivation such as:

    - Uninstalled the software without deactivating it.

    - No access to previous computer : Lost, Stolen, and crashed computers.

    - Deactivation option is disabled.

    - Options to contact Customer support. The page is Chat enabled. You will be able to chat with a person as soon as a tech support person is available.

    There is a option to sign out , which deactivates the product.

    Regards

    Rajashree

    PRSS
    PRSSAuthor
    Participant
    June 26, 2015

    Thank you Rajshree for your reply.

    "Choose Help > Deactivate in the product you wish to deactivate"

    Well, the problem is I do not find this in my HELP menu, i.e. "DEACTIVATE"

    It was there in older versions. PSE 12 has the option to Sign Out. Then

    as far as PSE 12 is concerned my problem is solved.

    But in LR 5.7, there is neither "Sign Out" nor "Deactivate" to be found anywhere.


    Thanks in advance

    P.R.S. Sivakumar

    Pattie-F
    Pattie-F
    Legend
    June 26, 2015

    In the case of Lightroom, there was no activation mechanism until version 6, so there's nothing to deactivate in Lightroom 5.


    If the software you’re trying to deactivate is part of a suite, deactivate another app in the suite.

    Launch any app in the suite,  and then choose Help > Deactivate.

    If your company purchased the product under a volume licensing agreement, the deactivate option isn’t available. Contact your volume licensing administrator for help.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices