Skip to main content
Participating Frequently
March 7, 2020
Question

Phone Support?

  • March 7, 2020
  • 2 replies
  • 243 views

Is there phone support for issues I'm running into with Adobe Suite of products?

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    March 8, 2020

    1. There's no phone support on weekends. 

     

    2. Online chat is the best option for paid Creative Cloud plan membres with a billing, activation or technical issue.

     

    3. For product and service usage, these user-to-user forums are your best resource.  We actually use them  so If we don't have an answer, we can usually find one. 

     

    4. Neither phone or online chat can help with Creative Suite anymore because it's not supported.   CS1, CS2 and CS3 are officially dead.  CS4, CS5 and CS6 are on life support. 

     

    All that said, is there something we can help you with?

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    March 7, 2020

    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    .
    Also - beware of answering anyone who sends you a private message
    https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730