Photography plan 2 month promotion problem

Question

Hey, so recently I decided to cancel my photography plan subscription. While cancelling, I was offered a promotion saying that if I accept it I can use the photography plan for two more months for free. I accepted it, cause it seemed like a fair deal (even though there was limited information on the offer), but after accepting it I was faced with some concerning conditions. If I'm not mistaken, it was saying that after the promotion period my subscription will renew itself. I did not agree on that. But it was done, I couldn't resign from the offer. It seems like an illegal practice to make people pay for one more year of subscription. I can't find any help on Adobe's site, nor any information about the offer - I can't believe I'm the only one who was offered it, so it's really strange. Can someone help?

pierreh80104776 · Answer

We canceled all of our plan, we did receive the offer, We decide to take it and received this email:

We've processed your cancellation request. Your service will end on 12-September-2019 (PT).

So it seen we will have two month free ( very good for the transition to Infinity and DaVinci).

But Adobe being Adobe, we never know, so we will check in 2 or 3 days if we are being charge or not.

But maybe we received this email because it's illegal in Canada to make condition after the deal it's signed!

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