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dang42819950
Participant
October 29, 2019
Question

Photography Plan Apps

  • October 29, 2019
  • 1 reply
  • 275 views

Hello,


I subscribed to the 20gb photography plan which is supposed to include Photoshop and Lightroom Classic but have both been installed as trials with a buy now option.


Did I misunderstand something?

 

Also, My Account is now showing three machines but I only have two. I purchased the photography plan on the same machine that I purchased Premiere Pro as a single app plan.

 

This is how my Adobe account shows the three machines:

DEVICE DATE ACTIVATED

DESKTOP-R8UVSFC on WINDOWS_64October 1, 2019Deactivate
DESKTOP-79AEK9E on WINDOWS_64October 29, 2019Deactivate
DESKTOP-79AEK9E on WINDOWSOctober 29, 2019Deactivate


I'm confused. Can someone help sort this?

- Dan 

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 29, 2019

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

    D
    dang42819950Author
    Participant
    October 29, 2019

    Thanks John.

     

    I signed out and signed back in. That seemed to help. Thanks for the assistance.

     

    - Dan 

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