Photoshop 12 moved to new computer by shop pros, won't work

New Here ,
Aug 24, 2022 Aug 24, 2022

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When Photoshop was opened on the new computer, it said I had to purchase the product, or get a free 30 day trial. I clicked the 30 day trial, but I purchased my Photoshop some years ago and have been using it successfully. How do I show Adobe that I purchased Photoshop already and have just moved it to a new computer? Thanks.

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Community Expert ,
Aug 25, 2022 Aug 25, 2022

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Which Photoshop version you are using exactly? Photoshop or Photoshop Elements?

If you are installing Photoshop (Elements) to a new computer you have to enter a valid serial number at the first start.

If you have buyed Photoshop you must have such a serial number.

 

 

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Community Expert ,
Aug 25, 2022 Aug 25, 2022

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>moved to new computer by shop pros

 

You can't move Adobe programs, you must do a fresh install and enter your serial number when asked

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