Hi, I recently opened my Adobe Creative Cloud subscription again but the apps will not open. I paid my monthly fee, but when ever I click on the apps it just says wait for a few moments. Then it will say I have to renew my subscription which is what I did. I want to talk to someone who can actually help me because the internet and automated teller on the phone is getting me nowhere. Please help!
check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html
if your account shows
a. your subscription is active,
1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
2. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html
if your account shows
b. you have no subscription and you're paying for one
1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]
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