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May 7, 2016
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Photoshop CC 2015 - INSTALLER FAILED TO INITIALIZE

  • May 7, 2016
  • 1 reply
  • 5232 views

Hey Folks,

I really need your help here. I've been using Photoshop CS7  for a while, and I decided to upgrade to Photoshop CC 2015. i uninstalled the  PS CS7 and downloaded PS CC 2015. I clicked on the set up file, and got a pop up box saying "We've encountered the following errors. Installer failed to initialize.Please download Adobe support advisor to detect the problem"

I went online only to find out that Adobe support advisor has been discontinued.

I've searched this forum and other sites  for possible solutions to it. I've tried all they recommended.

Like renaming the OOBE folder to OOBE.old. I've Used CC cleaner to clean my system. I've even installed Adobe Application Manager twice, all proved abortive.

Your advise and possible solution to this would be highly appreciated,

Thanks in advance

This topic has been closed for replies.
Correct answer Ned Murphy

Uninstall whatever you have and use the Cleaner tool afterwards.  Then download and install CC.

Adobe Creative Suite Cleaner Tool

helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

http://www.adobe.com/support/contact/cscleanertool.html

Download/install the desktop application, sign in, install the subscription application(s).

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Install, update, or uninstall apps

http://helpx.adobe.com/creative-cloud/help/install-apps.html

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
May 7, 2016

Uninstall whatever you have and use the Cleaner tool afterwards.  Then download and install CC.

Adobe Creative Suite Cleaner Tool

helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

http://www.adobe.com/support/contact/cscleanertool.html

Download/install the desktop application, sign in, install the subscription application(s).

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Install, update, or uninstall apps

http://helpx.adobe.com/creative-cloud/help/install-apps.html