Photoshop CC 2017 install problem

[ma01417]

Hi all,

after the last update, my version of PS CC 2017 stop working : no workspace, no open of picture et so on. I unistalled PS CC and now I can't install via "Creative Cloud". After a short delay an error òessage tell me "Download seem corrupted, try again"

What I cqn do to install PS CC ?

TIA

Alessandro

[Mohit Goyal]

Moved to Downloading, Installing, Setting Up

Regards,

Mohit

[V_F_]

Hey there!

Try the direct download links:

Download Creative Cloud apps

Updates PS: Keep Adobe Photoshop up to date

Cheers

[ma01417]

Thank Van.F,

I've downloaded the PS CC directly and installed, but nothing changed : still no workspace, still no picture open,

My system win 7 Ultimate

TIA

Alessandro

[V_F_ · Accepted solution]

Hey there, try to reset the preferences:

Preferences in Photoshop

Make sure the Graphic Card is compatible and with latest driver

Photoshop graphics processor (GPU) card FAQ

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Hope this helps,

Cheers.

[ma01417]

Hi Van.F.,

sorry for the delay, work trip .

Same result after reset the preferences and also after disinstalling loosing the preferences. After investigation, I've found the directory "Program Files\Adobe\Adobe Bridge CC 2017\Plug-Ins" was not cleaned and two user folder are there : "Google" (the Nik-Collection) and "PSP" (the CANON Pixma-Pro plug-in).

The the Nik-Collection was the source of the trouble qnd qfrter removing the "Google" folder all was fine.

HTH

Alessandro

[V_F_]

Thank you for sharing and glad you manage to solve it

Cheers!

[ma01417]

Hi,

finally, after uninstall the Nik Collection and a fresh install, all the plug-in are back in work.

Cheers

Alessandro

[Guest]

How to installed Photoshop. Please

[ma01417]

Hi, as usual via Creative Cloud

Alessandro