Skip to main content
Participant
May 22, 2014
Question

Photoshop CS5 Extended

  • May 22, 2014
  • 2 replies
  • 518 views

Adobe will not let me update my product.

    This topic has been closed for replies.

    2 replies

    Participating Frequently
    January 16, 2015

    I installed my purchased disk of cs5 extended about a month ago. I hadn't used photoshop for a while and could't remember all the features. So when I tried to do some of the things I needed to for school, I had a very difficult time. Then I noticed that I had a message that it needed updated. I tried to update it and there are a bunch of things that need updated, but they won' update. These include:

    dobe Bridge CS5 4.0.5 Update

      There was an error downloading this update. Please quit and try again later.

      Adobe Extension Manager CS5 5.0 Update

      There was an error downloading this update. Please quit and try again later.

      Photoshop 12.0.4 update for Photoshop CS5

      There was an error downloading this update. Please quit and try again later.

      Photoshop Camera Raw 6.7 Update

      There was an error downloading this update. Please quit and try again later.

    I'm supposed to contact customer support, but this seems impossible. As a struggling student, I paid a fortune for this program and am very disappointed that I can't get it updated and there is no human to talk to.

    Please advise.

    kglad
    Community Expert
    Community Expert
    January 16, 2015

    read message 1.

    kglad
    Community Expert
    Community Expert
    May 22, 2014

    update manually, Product updates

    Participating Frequently
    January 16, 2015

    I don't see CS5 EXTENDED in that list

    kglad
    Community Expert
    Community Expert
    January 16, 2015

    try applying a cs5 update