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davidd87839883
Participant
April 15, 2017
Answered

Photoshop CS6 Extended not taking Serial number

  • April 15, 2017
  • 1 reply
  • 13308 views

For some reason Photoshop CS6 Extended is not registering the serial number.  Ask me to contact Customer Support.  How do I contact them.  Adobe home page not very user friendly.

    This topic has been closed for replies.
    Correct answer John T Smith

    Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    -and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

    If the above doesn't help, I have no other ideas

    1 reply

    John T Smith
    Community Expert
    Community Expert
    April 15, 2017

    When you ask a question you need to provide some basic information

    -Forum quick start https://forums.adobe.com/docs/DOC-5601

    Mac or Windows, and EXACTLY which version of the operating system?

    Recent Mac AND Windows operating systems have been known to cause "odd" problems

    Are you using a computer Administrator account with full read/write permission?

    What is the exact error message that you see?

    CS6 is 4+ years old and no longer supported... some ideas for your (unknown) computer

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Adobe has a fix to Apple's problem of not maintaining backward compatibility in El Capitan/Sierra

    --several help links inside this message https://forums.adobe.com/thread/2301916

    -also install OLD Java runtime if needed https://support.apple.com/kb/dl1572?locale=en_US

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    -or more on permissions https://forums.adobe.com/thread/2293598

    NOTE - Win10 anniversary update version 1607 has caused MAJOR problems with old programs, so the above may not work

    -Notice http://www.computerworld.com/article/3157369/windows-pcs/new-windows-10-build-is-a-monster-update.html

    davidd87839883
    Participant
    April 15, 2017

    This is for Windows 10.  I'm running as admin, but I the Serial number you entered is invalid. Pleas try again.  If the problem persists, contact Customer Support.  This is the serial number that came with the product.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    April 15, 2017