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Participant
February 7, 2017
Question

photoshop CS6 fails to install

  • February 7, 2017
  • 2 replies
  • 1756 views

Hello Adobe community! I have purchased CS6 Photoshop, and everything goes fine all the way up to install. setup is fine, Serialkey is verified, and product selection seems to work. However, once the installation is complete i see this window:

When i open the error summery this is the info it provides:

Exit Code: 6 Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DF029 ...
   -------------------------------------- Summary --------------------------------------
  - 0 fatal error(s), 21 error(s), 1 warning(s)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
  WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {0377892E-FCAC-46EC-AA70-C6AC8A86A81F} Dynamic Link Media Server 1.0.0.0 ----------- 
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{0377892E-FCAC-46EC-AA70-C6AC8A86A81F}\_108_ddfb67a7e974d152d6aa02057eddd915" to "C:\Program Files (x86)\Common Files\Adobe\dynamiclinkmediaserver\1.0\MXF_SDK_Modules_DataIO_1.3.3.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 108) 
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 108) 
----------- Payload: {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0 ----------- 
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{83463106-DD1C-4FE5-A61C-DF6715472AD4}\_6_bbb0c7d5694183e69ff12249668705a7" to "C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6\arh.exe" Error 32 The process cannot access the file because it is being used by another process.(Seq 29) 
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 29) 
----------- Payload: {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0 ----------- 
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{29DB26AB-81CE-41D6-B0C9-BE15E36C87C6}\_2_9ae6aa8d9e9be9f0c2c2522558f32ffe" to "C:\Program Files\Common Files\Adobe\Linguistics\6.0\Providers\Plugins2\AdobeHunspellPlugin\\AdobeHunspellPlugin.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 4) 
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 4) 
----------- Payload: {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6 5.0.0.0 ----------- 
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{97BA0109-F6BE-4F50-8904-C19442D7216E}\_65_e3c817f7fe44cc870ecdbcbc3ea36132" to "C:\Program Files (x86)\Adobe\Adobe Bridge CS6\msvcp100.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 130) 
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 130) 
ERROR: DR011: Deleting Registry Key - failure. E(Seq 69)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 ----------- 
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{9124DF4E-617D-486B-A970-8FA632244F24}\_28_e376c5e1feda387a97c7e2fd738b4bcf" to "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\cg.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 28) 
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 28) 
----------- Payload: {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0 ----------- 
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}\_146_3078a2c1fe571b1b55273234ad811312" to "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\CIT\Plug-ins\FaceDetection\FaceDetection.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 1660) 
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1660)   
ERROR: DW050: The following payload errors were found during install: 
ERROR: DW050:  - Dynamic Link Media Server: Install failed 
ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed 
ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed 
ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed 
ERROR: DW050:  - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure 
ERROR: DW050:  - Adobe Extension Manager CS6: Install failed 
ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure 
ERROR: DW050:  - Adobe Bridge CS6: Install failed 
------------------------------------------------------------------------------------- 

Please aid me in understanding why this is failing and what i can do to fix it. Thank you for your time

This topic has been closed for replies.

2 replies

Inspiring
February 20, 2017
John T Smith
Community Expert
Community Expert
February 7, 2017

Code 6 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

WarhanAuthor
Participant
February 15, 2017

Hello! sorry for the delayed response. I am using windows 7 with what i thought to be full administrator privileges. should i try "run as administrator"?