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R
rob-ART
Participant
May 7, 2012
Answered

Photoshop CS6 installer fails to initialize

  • May 7, 2012
  • 11 replies
  • 284798 views

After downloading the Mac version of Photoshop CS6 using Download Assistant, I attempted to install it as a trial. When I launch the Photoshop CS6 install app, it comes back with "We've encountered the following issues -- installer failed to initialize." It suggested Adobe Support Advisor be downloaded to detect the problem. I downloaded and ran that. It comes back with "Inspection could not identify any issues. Please contact Adobe Support for further assistance." So here I am...

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Correct answer Jeffrey_A_Wright

Rob-ART your next step would be to review the PDApp.log if your installer is failing to initialize.  You can find details on how to review this in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html#main_Analyze_the_Creative_Suite_5_PDapp_log.

11 replies

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Mylenium
Mylenium
Legend
May 7, 2012

We need more info. What Mac? What version of OSX? Thios courl be anything from mundane permission issues to your Mac not meeting system requirements...

Mylenium

J
JBrackz
Participant
May 8, 2012

I'm having the same problem.

Mac Pro early 2008

Mac OS X 10.7.3

Downloaded Photoshop CS6 using download assistant.

Click on the downloaded dmg file and create a mountable volume Adobe Photoshop CS6

Contains::

Installations Instructions.pdf

Adobe Photoshop CS6 folder

- Delopyment (folder)

  - Install.app

  - packages (folder)

  - payloads (folder)

Click on Install.app and immediately get the following message window

"

! We've encountered the following issues

Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.

"

Download Support advisor, but there is nothing to report.

I have tried creating a new user and repeating the process. Same result.

Have checked disk permissions. Seems to be ok.

I had no trouble installing CS6 Beta a few weeks ago. Ran unstall CS6 Beta before trying to install CS6.

Now can not install CS6 or CS6 beta. both report the same problem.

Any help would be appreciated

JBrackz

J
JBrackz
Participant
May 8, 2012

Try installing from the new user account


I have tried installing from a new user account. Same result.

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