Photoshop download keeps failing

New Here ,
Aug 05, 2021 Aug 05, 2021

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Hi all,

I am trying to download adobe photoshop from the Creative Cloud, however it keeps getting to 8% and the failing. I have tried uninstalling and installing Creative Cloud, but to no avail. I can install lightroom just fine so it does not seem to be a firewall issue or similar.

Please advice

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Creative Cloud , Installation

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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What is the OS version?

Clear Temp folders and try again.

 

 

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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Please ensure your computer meets or exceeds the minimum system requirements.  Pay attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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