photoshop download stays at 0%

[otakuqxueen]

When I went to download photoshop, i got everything to work, but after waiting for about 1-1.5 hrs I found that my download never moved from 0%.

There was never a download error message either, it just didn't move.

[Bani Verma]

Hi,

Please follow the below steps and the refer to the links:

MAC- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) see,Use Activity Monitor on your Mac - Apple Support

WINDOWS- End Task/ Process for all Adobe related processes from Task Manager (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.) see,Open Task Manager

Troubleshoot Adobe Creative Cloud download and installation issues

Installing Updates: Stuck at 0%

Error downloading or updating Adobe Creative Cloud apps

Let us know if this helps.

Regards,

Bani

[otakuqxueen]

I did as the links suggested but it still isn't working. Are there any other possible ways to fix this?

[Bani Verma · Accepted solution]

Hi,

Since the above links did not help which means there could be third party software conflicting with it, please try the below steps:

• Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )
• Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support
• Disable Firewall of the Internet security program installed on computer.
• After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps
• Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)
• Launch the Creative Cloud and sign in Sign in and sign out to activate Creative Cloud apps

Let us know if this helps.

Regards,

Bani

[Govardhan.V]

If you still face any issue , let us know whether you are using Windows comp or Mac ? also version.

[Sheena Kaul]

Moving from Downloading, Installing, Setting Up‌ to Creative Cloud Download & Install‌