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V-PE
V-PE
Participant
July 24, 2014
Question

Photoshop Elements 12 - Very Slow Download

  • July 24, 2014
  • 1 reply
  • 758 views

Hello,

Having purchased from the official Adobe website the Photoshop Elements 12 (Mac version), I cannot wait to download it and see it in real motion.

However, the download speed is so slow that after an hour of download, the download box still indicates approx. 8 hours 50 minutes until download completion; and moving 0.1MB every second. 

Now, just tried to cancel download and restart again, but the speed is still exceedingly slow and starting all over again...  The download is not likely to be an effective one based on how it is looking now and I am feeling very concerned that after many more hours of waiting and trying by myself, I would still be disappointed at the result.  Therefore, I am earnestly seeking your support here.

I don't know if this is a global issue for all online download for Photoshop Elements 12 or it is just a stand-alone case for me. For your reference, I am using MacBook Air (OS X 10.9.4) with very good broadband internet connection. 

Does anyone know a solution to this issue?   Look forward to hearing from you and getting the issue figured out real soon.  Many thanks in advance. 

This topic has been closed for replies.

1 reply

pwillener
pwillener
Legend
July 24, 2014

Try downloading the offline installer from http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

Make sure you follow the Very Important Instructions on that page.

V-PE
V-PEAuthor
Participant
July 26, 2014

Thank you very much, Pat, for your great help.   The link has inspired me to download the trial version from the Adobe website and go from there:

"Adobe Download Assistant" was automatically downloaded before the download of the trial version began.  With the "Adobe Download Assistant" up and running, the download of the trial version took within 30 minutes.  I then got to enter the serial code of my already purchased PSE 12 right after installation of the trial version and completed the whole set-up process (without even opening or using the trial version at all).

It is rather counter-intuitive that one should start with a trial download even when he has gone straight into buying the product.  It was as if the trial version was a bridge to facilitate the official download because the trial version provided the "Adobe Download Assistant".  Maybe, it is expected that people would always take a trial before buying?  Or maybe, it is expected that most people would already have the "Adobe Download Assistant" handy?  

Anyway, I am glad there is a solution.  In this case, I think the key is to get the "Adobe Download Assistant" which comes with the trial version.  Hope this post will help others who might face the same issue too. 

Many thanks again. 

pwillener
pwillener
Legend
July 26, 2014

The product trial versions are exactly the same as the full product.  If you download the product that you purchased, but do not activate it, it will just act as a trial.

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