Photoshop Elements 13 isn't working after I moved my files to the G-drive

[lizette_5567]

Please help! I've bought Premiere Elements 13 in 2014 on the Adobe website. Saturday I tried to move all my programs to the G-drive on my PC, something went wrong and now the program must be un-installed and re-installed. I don't have a backup and the email address used buying the program does not exist anymore. I do have proof of purchase and it is still on the same PC

[kglad]

if you don't have access to the installation file, reverse what you've done.

if you do have access to the installation file:

reverse what you've done.

then properly sign out of elements (help > sign out or deactivate)

then properly uninstall elements

then properly install elements to the desired location

[lizette_5567]

I've tried to reverse it, but it doesn't work. I need the installation
file, which I don't have access to, because my email address changed.

[kglad]

use your old email/old adobe id to sign into your account, then proceed.

[lizette_5567]

I did and it send a verification email to the old address I can't access

[kglad · Accepted solution]

then you're at the end of the road with pse 13.

here's the current, https://www.adobe.com/products/photoshop-elements/buy-elements.html?sdid=WB99JHFM&mv=search&mv2=paid...

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Jeffrey_A_Wright]

Lizette, in addition to Kglad's advice please see https://adobe.ly/4fC6y1S for information on how you can download a fresh copy of the installation files for Premiere Elements 13.

I would also recommend bookmarking and reviewing https://adobe.ly/3Z185JG which provides additional information on how you can manage and maintain any remaining activations for your copy of Premiere Elements 13. ^JW

[lizette_5567]

Goodday, so my biggest problem here is that I used an email address when
purchasing the product that doesn't exist anymore. When I use the first
link with my new email, it asks to register the product. When I do so, it
says that the product code is already in use (obviously my previous email
account)
I've only downloaded the program on one PC ever and it's asking for a
re-installment of a link I don't have anymore.