Photoshop Elements 2019 Won't Install on Windows 11 Release

[win 11 user]

Photoshop Elements 2019 won't install on Windows 11 public release. It thinks I'm using an outdated Windows version. Compatiblity modes don't work. I get the following message consistantly...

[John T Smith]

If that old program won't install you need to tell Microsoft

Adobe did not change the program, so the Microsoft update is the cause of the problem

[John Waller · Accepted solution]

Try solution posted at https://community.adobe.com/t5/photoshop-elements-discussions/windows-11/td-p/12433446#M73649

Solution says:

"You need to install Adobe Creative Cloud first. Adobe Creative Cloud download Once you install the cloud desktop, proceed with your Elements install."

[John T Smith]

Oh my... so someone who bought the serial number Photoshop Elements because they didn't want to install the Cloud now must go ahead and install the Cloud to be able to use their serial number program

[John Waller]

Yes, I was pretty surprised by that too @John T Smith.

I do wonder why a missing Cloud desktop app triggers a browser/operating system unsupported message from the Adobe installer though. This gets curiouser and curiouser.

[win 11 user]

Resolved - Installed Adobe Creative Cloud, then resumed Photoshop Elements 2019 setup with success.

[Lzito]

At $52 dollars per month Adobe Creative Cloud is too expensive unless one is doing it professionally.  I want a cheaper option for someone who uses photoshop to tweak photos on occasion. I thought about changing to cheaper or free photo programs, but I like the rectangular marquee for cropping photos.  I have never found another program that has that feature. 

[John T Smith]

If all you use is Photoshop the special photograpy plan is only about $10 per month

[Lzito]

But would that work with windows 11?  I saved money just buying the program (photoshop 2019) because I don't use it that much. I would eventually buy it subscription if I had to maybe, but I don't use any other programs in the creative cloud nor do I want to use them.

[John T Smith]

Win11 is very new and some people are having problems... if what you have now works, why change?

[Lzito]

I will have to use windows 11 eventually, but the plan is $20 a month and its too expensive for a non profession person who just wants to make minor cropping with the Rectangular Marquee. Most people would not even bother but I like to cut away excess background to make the object for sale look better in the photo. Any other thing I could do with a different program. 

[Lzito]

I was wrong at first I saw 20 dollars but I found a different link that shows only $9.99 which is ok, I guess, but I really need to reduce my subscriptions to things. It seems like I could wait and edit a lot of photos once a year by buying a month worth? https://www.adobe.com/creativecloud/plans.html

[Rob_Cullen]

Re: The posts about Photoshop Elements- Apparently now you need an Account with Adobe and install the Creative Cloud Desktop App. An 'Account' is free. The CC Desktop App is free. Photoshop Elements only requires the purchase price paid to continue using.

Note: The Photography Plan 20GB  is the $9.99/m plan that includes- (Full version) Photoshop, Lightroom-Classic, Lightroom, Lightroom for mobile devices, etc.

Note: The Photography Plan (and Lightroom Plan) is for a 12months subscription commitment. You cannot "buy a month worth"!

If you cancel a 12month plan there are penalty fees to pay (50% of remaining Year).

[win 11 user]

DISCUSSION CLOSED - Correct solution already given--install Adobe Creative Cloud first before installing Photoshop Elements 2019. Download Creative Cloud 

[rickyw78231959]

Tried this. Downloaded Adobe Creative Cloud twice and neither Photoshop Elements 2019 or Premier Elements 2019 will install. 😞

[John Waller]

If you're running a modern Mac with Catalina, Big Sur or Monterey then it will never work due to the 32 bit installer used in Elements 2019. The new Mac operating systems only run 64 bit installers.

Otherwise, this is the first report I've seen in these forums where this has not worked on Windows 10 or 11.

Which operating system? Any error messages?

Have you tried uninstalling everything, including using the Cloud Cleaner Tool. Then tried reinstalling starting with the Cloud desktop app?

https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

[rickyw78231959]

I'm running Windows 11 with 64 bit.  Have downloaded both the Adobe Photoshop and Elements 2019 exe files from Adobe. When I try to install, I get the following error consistently:

Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.

[John Waller]

The only way round it is to first install the Cloud desktop app. Then install 2019.

You said earlier you've already tried that but it was unsuccessful?

[rickyw78231959]

I used the Adobe cleaner tool to unistall everything. Then reinstalled Creative Cloud. When I used the Open Sync Folder funtion found under the File tab at the top of the page, I was able to locate and install the Premier and Photoshop setup files and install the programs.  So finally, I am able to have access to the programs.  Thanks for the help!

[williams1672025]

None of the cloud stuff worked for us. What did work was downloading the 2021 installer then clicking on start free trial then going back and downloading the 2019 installer

[Krista243578579kgj]

This worked for me too.  Thank you!  The Creative Cloud solution was a bust, as I could never get Photoshop Elements or Premier Elements to show up as an option.  Woo hoo! Back in business now! :Thanks! :-)

[Krista243578579kgj]

Sadly, I was mistaken.  This did not work either. It went ahead and installed PSE 2022, which I do not want. 😞

[jamesinri]

I had the same problem and communicated with Adobe Tech Support. The answer I received is shown below in bold. I was trying to download a copy to a new HDD that I installed after the original HDD failed. It is distressing to find out that Adobe will not allow me to load a product I paid for and that was working on my Win 11 laptop just a couple of days earlier. Frankly, it doesn't seem legal.

Adobe Systems Incorporated<Adobe.Tech@outlook.com>

To:​You​

Sat 12/14/2024 2:48 AM

PSE 2019 is no longer available and supported Adobe and 64-Bit system.
So, we provide you the PSE 2024 license and you are eligible for the discount.

[kglad]

@jamesinri 

adobe doesn't prevent you from using pse 2019. 

do you have the installer and your serial number?

[jamesinri]

To be clear - Adobe did not prevent me from using PSE 2019 on my Win 11 laptop before the hard drive crashed.

Adobe will not allow me to install PSE 2019 on my new HDD on that same laptop or on my Win 10 backup computer.