Photoshop Elements Invalid Serial Number

Forum|Forum|9 years ago
August 23, 2016
2 replies
2743 views

HELP! I am trying to move Elements 8 to my new PC. I deactivated it on my old PC but when trying to put my serial number in it is saying that it's invalid. I had the CD but can't find it and do not have a cd drive on the new PC anyway.

Thanks!

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Correct answer John T Smith

Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

-and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

roberts62736147

Participant

Thanks for your help. I verified that it is the same language (I did this with support yesterday).

I found another thread with the same symptoms and that person was not able to resolve until he reinstalled using the original Adobe CD. So I'll remove all records of the software installation and reinstall using my original. Wish me luck and have a good day.

roberts62736147

Participant

Hello, I just wanted to confirm the the invalid serial number problem went away only after I installed from the original CD. Every other option listed in the Forums and by calling support did not work. I have Elements Version 7.

This is what I did:

-Uninstalled the downloaded version of Elements

-Used the Adobe Creative Cloud Cleaner

-Used the free version of CC Cleaner to further clean the registry

-Installed from the CD

By the way, I noticed that the validation procedure is different when initiated via the CD, which suggests the source of the difference. So, if anyone has this problem with older software, I would suggest you install from the original CD (hope you happen to still have it).