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hsvwndm2012
Participant
July 13, 2020
Answered

Photoshop extended CS6 activation hangs

  • July 13, 2020
  • 1 reply
  • 604 views

Hi,

I have a problem activating PS CS6 Extended on a new laptop.

I correctly registered the product in 2012 in my adobe account (it is still listed).

I successfully deactivated PS CS6 extended on my old laptop.

I installed PS CS6 Extended on my new laptop.

When starting PS CS6 extended on my new laptop, a window 'Creative Cloud Photography' pops up with the message 'please wait a moment' ('Bitte einen Augenblick warten...').

But this moment never ends .....

What can I do to get PS CS6 extended working again?

    This topic has been closed for replies.
    Correct answer hsvwndm2012

    Thanks for the quick reply.

    I tried both suggestions, however without result.

    I checked my process list on the laptop and found some CS6 x86 processes running. However, I only installed CS6 64bit on my laptop. Therefore I uninstalled CS6 (64bit). Then I installed the complete CS6 suite with serial number.

    After doing these actions, Photoshop started normally. It was already activated.

    I have no real idea what caused my problems. Maybe only installing CS6 64bit might be a reason.

    Anyway, my problem is now solved!

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 13, 2020

    Two ideas that MAY work to install and/or run old programs in Windows 10
    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
    -and/or select Run as Administrator to assign FULL Windows permissions
    -also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

    H
    hsvwndm2012AuthorCorrect answer
    Participant
    July 13, 2020

    Thanks for the quick reply.

    I tried both suggestions, however without result.

    I checked my process list on the laptop and found some CS6 x86 processes running. However, I only installed CS6 64bit on my laptop. Therefore I uninstalled CS6 (64bit). Then I installed the complete CS6 suite with serial number.

    After doing these actions, Photoshop started normally. It was already activated.

    I have no real idea what caused my problems. Maybe only installing CS6 64bit might be a reason.

    Anyway, my problem is now solved!

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